ENKI is Transforming Transformations™

Traditional Knowledge Management (KM) Software Falls Short

Traditional KM software platforms supporting Customer Service, such as Salesforce Sales Cloud, NICE, Zoho, Freshsales, Hubspot, and other Contact Center as a Service (CCaaS) tools, are based on outdated technology designs and are often difficult to use and maintain. They also require large amounts of data manually entered by your employees and are expensive to license and keep up to date.

Consider you are a salesperson asked to connect with 20 customers a day. That seems easy, right? Now consider that each contact takes 30 minutes of documentation to “Feed The Beast,” known internally as your CRM. That CRM is used by your customer care people to know about the customer, their needs, recent order hiccups, etc. So, the data is important. However, 20 contacts a day becomes unreasonable for salespeople. So, they skip steps, miss inputs, and shorten the information put into the system so they can hit their sales targets. So, do you think they care about the trouble they create for the customer care team?

AI with LLM Revolutionizes KM

Advancements in AI with Large Language Models (LLMs) have made developing KM solutions easier, more effective, and cheaper. These solutions can answer customer questions about products, deliveries, terms, options, contract changes, etc. LLM-based KMs can also automate tasks, including but not limited to auto-replenishment, customer notifications, price changes, and other repetitive marketing, sales, and customer care tasks.

ENKI's LLM-based KM Platform

ENKI has developed an LLM-based KM platform that is easy to use and more effective than traditional KM software. Our first platform has been shown to be more effective than traditional KM software platforms to support IT Helpdesk needs. We've developed prototypes for customer care, legal, sales, and HR, and we've also developed an easier way to update our AI Platform with data from documents and spreadsheets. Our platform is less expensive to create and maintain than traditional CRMs and can be easily taken over by IT teams.

Consider the example salesperson challenge mentioned above. Salespeople take notes, which can be in a document, spreadsheets, or low-code centralized platform with a lightweight webpage only accessible by your salespeople. Keeping the data entry easy because it is part of your team’s preferred behavior already.

Contact ENKI for a discussion if you are looking for a more effective and affordable solution to your most complex challenges. We will be honest if we can help because…

…we have walked in your shoes.

Schedule an introductory call with a Strategic Advisor today