ENKI is Transforming Transformations™

Traditional Knowledge Management (KM) Software Falls Short

Traditional KM software platforms supporting Customer Service, such as Salesforce Sales Cloud, NICE, Zoho, Freshsales, Hubspot, and other Contact Center as a Service (CCaaS) tools, are based on outdated technology designs and are often difficult to use and maintain. They also require large amounts of data manually entered by your employees and are expensive to license and keep up to date.

Consider you are a Customer Service Representative (CSR) and do not have the information to answer customer questions about sales team promises or even simple things like changing an address due to an incorrect or un-updated CRM. Updating a CRM or other Customer Care platform requires time. ENKI believes it requires too much time since they are designed and programmed based on 1990s thinking.

AI with LLM Revolutionizes KM

Advancements in AI with Large Language Models (LLMs) have made developing KM solutions easier, more effective, and cheaper. These solutions can answer customer questions about products, deliveries, terms, options, contract changes, etc. LLM-based KMs can also automate tasks, including but not limited to auto-replenishment, customer notifications, price changes, and other repetitive marketing, sales, and customer care tasks.

ENKI's LLM-based KM Platform

ENKI has developed an LLM-based KM platform that is easy to use and more effective than traditional KM software. Our first platform has been shown to be more effective than traditional KM software platforms to support IT Helpdesk needs. We've developed prototypes for customer care, legal, sales, and HR, and we've also developed an easier way to update our AI Platform with data from documents, spreadsheets, and low-code centralized platforms with a lightweight web front end. Our platform is less expensive to create and maintain than traditional CRMs and can be easily taken over by IT teams.

Since our approach keeps data entry easy, the data update is more frequent and, hence, more accurate. Now consider how your CSR can use a ChatGPT-like interface to type in a question and get an answer. No more navigating multiple screens to fill out fields in a layout built by some IT people based on sales team leaders’ view of how customers’ calls should be handled.

Contact ENKI for a discussion if you are looking for a more effective and affordable solution to your most complex challenges. We will be honest if we can help because…

…we have walked in your shoes.

Schedule an introductory call with a Strategic Advisor today